1. Owner Notes:
A. Running Buffalo is a privately owned cabin, a home away from home. We love the
time we get to spend at the cabin and warmly invite you to spend time relaxing and
making lifetime memories here too! We, the owner's, do most all of the work
involved in managing the cabin (i.e. taking reservations & property management
duties). Yes, it can be a lot of work but we feel that no 3rd-party property
management company could ever be as detailed and involved as we try to be. We
really care about this cabin.... and really care about our guests.
B. There is no "office" for Running Buffalo, so there are no real "office hours".
When you call 1-800-209-6323, you are calling the actual owner of the cabin. We
have a special system setup such that our home phone AND BOTH of our cell phones
will ring. If, in the unlikely event, you do not get an answer please leave a
message and we will PROMPTLY call you back.
2. Reservations:
A. All reservation payments must be paid using a credit card.
B. There is a 2-night minimum year round. Some holidays and special events may have
a 3-night minimum.
C. Deposit of 1 night rental (plus taxes) must be paid when making reservation.
D. You will receive a reservation confirmation number once the deposit transaction
is approved.
E. Remaining balance will be charged 1 week prior to check-in date. At that time
guests will receive final documents containing directions to the cabin and lock-box
access code.
F. Credit card number used for reservation payment is used in lieu of a damage
deposit. Guests will be responsible for any damages or thefts that occur during
their reservation period. Please report any damage upon occurrence. Charges to the
credit card may include, but not limited to: damages beyond normal wear and tear,
theft, excessive clean-up, unreturned keys, late check-outs, smoking inside cabin.
If a fee is charged, a letter of explanation will be sent to the Guest. Should the
Guest dispute the charges or the credit limit on the card not be sufficient to
cover the damages, necessary legal actions will be taken. All reasonable attorney
fees will be at the expense of the Guest.
G. Check-in time is 4 PM (or later). Check-out is 11 AM.
H. Cabin has a 6 PERSON maximum occupancy limit, which will be enforced. If guests
misrepresent themselves, they will be required to vacate the cabin immediately
without a refund. No house parties are allowed.
I. Reservations are limited to adults 24 years of age or older. Families are of
course welcome.
3. Cancellations:
A. Cancellation of a confirmed reservation must be requested by the Guest, not by a
representative of that Guest.
B. Reservations cancelled at least 15 days before the arrival date will be refunded
the full Deposit amount (see section 2.C) minus a $25 Cancellation Fee, any
remaining balance will be refunded.
C. Reservations cancelled within 14 days of the arrival date will forfeit the full
Deposit amount (see section 2.C) + a $25 Cancellation Fee; any remaining balance
will be refunded.
D. No Shows forfeit 100% of the cost of the reservation. No refunds for any reason.
4. General House Rules:
A. NO LATE CHECK-OUTS. Unauthorized late check-outs shall cause the tenant to be
charged up to twice the daily rental rate for any portion of day the tenant remains
on/in the premises. This rent plus any and all legal fees or other expenses
resulting from this late check out shall be paid by the tenant.
B. No Pets Allowed. Violation of this policy will result in immediate eviction with
no refunds. If housekeeping finds any evidence of a pet inside the cabin there will
be a $200 damage charge put on the guest’s credit card (see section 2.F).
C. No Smoking Allowed. If housekeeping finds any evidence of smoking inside the
cabin (smell, ashes, etc), there will be a $200 damage charge put on the guest’s
credit card (see section 2.F).
D. Check-out Condition: Prior to checking out of the cabin, the Guest is required
to; 1) Gather all trash and put in designated area. 2) Wash/dry and put away all
dishes, silverware, etc. 3) Sweep floor of any loose dirt/debris. 4) Clean up any
food/drink spills. 5) Leave furniture and other contents in original locations. 6)
Leave AC at 75 degrees / Heat at 60 degrees. E. Use only toilet paper in commode to
prevent stoppage. There will be a $25 charge by maintenance to unstop commodes,
payment expected at time of service.
F. Put hot tub cover on securely when hot tub not in use. BE CAREFUL, IT CAN BLOW
AWAY. There will be a $350 charge for missing or severely damaged covers.
G. We will not be responsible for personal items left behind in the unit. If you
request us to pick items up and mail to you, they will be mailed COD.
H. No open fires or fireworks allowed. Violation of this policy will result in immediate
eviction with no refunds.
I. BBQ Grilling is allowed only in designated area.
J. Lost keys. If you lose your key while staying at the cabin call us at 1-800-209-6323.
We will make arrangements to meet you and give you a new key. There will be a
$45 Lost Key Fee, payment expected at time of service.
K. Hot tub should be entered at your own risk. Hot tub has bromine tablets or
chlorine in it. We are not responsible for any jewelry or clothing damage if worn
in the hot tub. A shower should be taken before and after entering the hot tub per
guidelines of Brown County Health Department. Of course, children SHOULD NEVER be
left unattended around the hot tub.
5. GENERAL STATEMENTS:
A. During winter months road conditions may require that you need a 4-wheel drive
(if snow or ice is on the ground.) No refunds will be given due to inability to get
to cabin due to road or driveway conditions.
B. Housekeeping services will not be provided during your stay unless requested;
there will be an additional charge for various services.
C. You are provided a courtesy supply of toilet tissue, dishwasher soap, trash
bags, and coffee filters. We suggest you bring you own supply of: toilet tissue,
paper towels, dish sponge, Kleenex, charcoal and lighter fluid, beach towels, soap,
shampoo, bug repellant.
D. Never leave children unattended around the hot tub or the pond.
F. All equipment in the cabin should be in working order. Please report any
inoperative equipment to us at 1-800-209-6323 promptly! We will make every
reasonable effort to have the problem corrected. Under no circumstances will there
be a reduction of rent or refund for loss of utilities, mechanical failure of air
conditioning, heating unit, dishwasher, washer, dryer, pool table, hot tub, TV,
DVD, blender, toaster, or other appliances. While very rare, the hot tub is subject
to temporary closing due to extenuating circumstances. No refund or reductions will
be given if this occurs.
E. And finally ... Relax and Enjoy your Stay!
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